Terms and Conditions

Last updated: 22 July 2026

1. About us

The website www.vanpods.uk is operated by Camper Van Furniture Co Ltd.

VanPods is a trading name of Camper Van Furniture Co Ltd, a company registered in England and Wales under company number 16261291.

Registered office:
Rowe House
10 East Parade
Harrogate
England
HG1 5LT

Email: sales@vanpods.uk
Telephone: 07497 744646

In these Terms:

  • we, us and our mean Camper Van Furniture Co Ltd, trading as VanPods;
  • you and your mean the person or business using our website or purchasing from us;
  • consumer means an individual purchasing wholly or mainly for purposes outside their trade, business, craft or profession;
  • product means any item offered for sale through our website; and
  • website means www.vanpods.uk and its associated pages.

2. These Terms

These Terms apply to:

  • your use of our website;
  • orders placed through our website;
  • orders placed with us by telephone or email where these Terms are incorporated into the order; and
  • any contract formed between you and us for the supply of products.

Please read these Terms before placing an order.

By placing an order, you confirm that:

  • you have read and accepted these Terms;
  • the information you provide is accurate and complete; and
  • you are legally capable of entering into a binding contract.

Nothing in these Terms affects any statutory rights available to you as a consumer.

3. Other applicable policies

The following policies also form part of these Terms where applicable:

  • our Refunds and Returns Policy;
  • our Privacy Policy;
  • our Cookie Policy;
  • any delivery information shown on our website; and
  • any product-specific instructions, restrictions or warranty terms displayed before purchase.

Where there is a conflict, your statutory consumer rights take priority.

4. Using our website

You may use our website only for lawful purposes.

You must not:

  • use the website fraudulently or unlawfully;
  • attempt to gain unauthorised access to the website, its server or any connected system;
  • introduce viruses, malicious code or other harmful material;
  • interfere with the operation or security of the website;
  • scrape, reproduce or systematically extract website content without our written permission;
  • use our content, photographs or designs for commercial purposes without permission; or
  • place false, speculative or fraudulent orders.

We may suspend or restrict access where we reasonably believe the website is being misused.

5. Website availability

We try to keep the website accurate, secure and available, but we do not guarantee that it will always be uninterrupted or free from errors.

We may:

  • suspend the website temporarily for maintenance;
  • modify or withdraw website features;
  • correct errors or omissions; or
  • update products, prices and content without prior notice.

We are not responsible for losses caused solely by temporary website unavailability where we have exercised reasonable care.

6. Product information

We take reasonable care to ensure that product descriptions, specifications, dimensions, compatibility information, photographs and prices are accurate.

However:

  • colours may appear differently depending on the screen or device used;
  • natural materials may display variations in grain, texture, shade or finish;
  • measurements may be subject to reasonable manufacturing tolerances;
  • product photography may include accessories or vehicles that are not included;
  • products may be updated or improved without materially changing their purpose; and
  • handmade or manufactured products may display minor variations between individual items.

Any accessories, fixings or components included with a product will be stated in the product description.

You should contact us before ordering if a particular measurement, colour, feature or compatibility requirement is essential.

7. Vehicle compatibility

You are responsible for checking that a product is suitable for your vehicle unless we have expressly confirmed compatibility in writing.

You must provide accurate information where requested, including:

  • vehicle manufacturer and model;
  • model year;
  • wheelbase;
  • roof height;
  • body style;
  • door configuration;
  • left-hand or right-hand drive;
  • factory-fitted equipment;
  • existing lining, flooring or conversion work; and
  • any relevant modifications.

Vehicle manufacturers may change bodywork, trim, fittings and specifications during a production run. Registration year alone may therefore be insufficient to establish compatibility.

Where you are uncertain, please contact us before ordering, installing, drilling, cutting or modifying anything.

We are not responsible for incompatibility resulting from inaccurate or incomplete information supplied by you. This does not affect your rights where we supplied an unsuitable product after receiving complete and accurate information.

8. How to place an order

You can place an order by following the checkout process on our website.

Before submitting the order, you will have an opportunity to:

  • review the products selected;
  • correct input errors;
  • review delivery charges;
  • review the total price; and
  • accept these Terms.

Please check your order carefully before completing payment.

Submitting an order constitutes an offer by you to purchase the products. It does not mean that we have accepted the order.

9. Order acknowledgement and acceptance

After placing an order, you should receive an automated acknowledgement confirming that we have received it.

An acknowledgement is not acceptance of your order.

A binding contract is formed when we:

  • send you an order acceptance or dispatch confirmation; or
  • begin manufacturing a bespoke or personalised product after notifying you that the order has been accepted,

whichever occurs first.

Each product included in an order may constitute a separate contract.

We recommend retaining a copy of your order confirmation and these Terms.

10. When we may decline or cancel an order

We may decline or cancel an order before acceptance where:

  • a product is unavailable;
  • we cannot obtain materials;
  • we cannot deliver to the address supplied;
  • payment has not been authorised;
  • the order appears fraudulent;
  • a price or description contains an obvious error;
  • vehicle compatibility cannot reasonably be established;
  • you do not provide information needed to fulfil the order;
  • the product cannot safely or lawfully be supplied; or
  • we are unable to fulfil the order for reasons outside our reasonable control.

Where payment has already been taken, we will refund the relevant amount using the original payment method.

11. Prices

Prices are displayed in pounds sterling.

Unless clearly stated otherwise, prices shown to consumers include VAT at the applicable rate.

Delivery, collection, installation and other additional charges are shown separately before you submit the order.

We may change prices at any time, but a price change will not affect an order that we have already accepted.

12. Pricing errors

We take reasonable care when entering prices, but errors can occur.

Where a product has been priced incorrectly:

  • we may contact you to explain the error and ask whether you wish to proceed at the correct price; or
  • we may cancel the order and refund any payment received.

We are not required to supply a product at an obviously incorrect price where the error should reasonably have been apparent.

13. Promotional codes and discounts

Promotional codes:

  • must be used before their stated expiry date;
  • may be limited to specified products or customers;
  • cannot normally be exchanged for cash;
  • cannot be applied retrospectively;
  • may not be used with another offer unless expressly stated; and
  • may be withdrawn where they have been used fraudulently or contrary to their conditions.

Only one promotional code may be used per order unless we state otherwise.

Refunds for discounted products will not exceed the amount actually paid.

14. Payment

Available payment methods are displayed during checkout.

Payment must be authorised before we accept or process your order unless we have agreed alternative payment terms in writing.

Payments may be processed on our behalf by third-party payment providers such as Stripe. We do not normally receive or store your complete card details.

You confirm that:

  • you are authorised to use the selected payment method;
  • the billing information supplied is accurate; and
  • sufficient funds or credit are available.

If a payment is reversed, declined or subsequently identified as unauthorised, we may suspend manufacture, cancel the order or recover sums lawfully due.

15. Deposits and staged payments

Where we agree to accept a deposit or staged payment:

  • the payment schedule will be confirmed before the order is accepted;
  • work may not begin until the required deposit has cleared;
  • the balance must be paid by the agreed due date; and
  • we may suspend manufacture or delivery if a payment becomes overdue.

Any treatment of a deposit following cancellation will depend on:

  • whether you are purchasing as a consumer or business;
  • whether the product is bespoke;
  • whether work has begun;
  • the costs reasonably incurred by us; and
  • your applicable statutory rights.

A deposit will not automatically be treated as non-refundable unless this is lawful, fair and made clear before the contract is formed.

16. Bespoke and personalised products

Certain products may be:

  • made to your dimensions;
  • made for a particular vehicle configuration;
  • personalised;
  • cut, drilled or finished to your requirements;
  • manufactured using your selected combination of features; or
  • otherwise adapted specifically for you.

You are responsible for checking all measurements, drawings, specifications, layouts and options before approving them.

Once manufacture or customisation has begun, changes may not be possible. Where we agree to a change, additional charges and a revised delivery estimate may apply.

The statutory right to cancel a distance contract may not apply to goods made to a consumer’s specifications or clearly personalised. However, simply manufacturing an otherwise standard product after the order is placed does not necessarily make it bespoke.

This clause does not affect your rights where a bespoke product is faulty, not as described or does not match an agreed specification.

17. Changes requested by you

Please contact us promptly if you wish to change an order.

We will tell you whether the requested change is possible and whether it affects:

  • the price;
  • manufacturing time;
  • delivery;
  • compatibility; or
  • any other relevant term.

A change becomes binding only when confirmed by us in writing.

If we cannot make the requested change, you may retain or cancel the original order where you have a legal right to do so.

18. Changes made by us

We may make minor changes to a product where necessary to:

  • comply with legal or safety requirements;
  • address material or component availability;
  • implement a technical improvement; or
  • correct a design issue.

Any change will not materially reduce the product’s quality, appearance or functionality.

We will contact you before making a significant change. Where appropriate, you may choose to accept the change or cancel the affected product for a refund.

19. Manufacturing and delivery estimates

Any manufacturing, dispatch or delivery date is an estimate unless we expressly agree a guaranteed date in writing.

Lead times may be affected by:

  • order volume;
  • material availability;
  • supplier delays;
  • product complexity;
  • requested changes;
  • payment delays;
  • inaccurate information supplied by you; or
  • events outside our reasonable control.

We will take reasonable steps to keep you informed of significant delays.

For consumer orders, where no delivery period has been agreed, we will deliver without undue delay and normally within 30 days after the contract is formed unless a longer period has been agreed with you.

20. Delivery

We deliver to the locations displayed during checkout or otherwise agreed with you.

You must provide:

  • a complete and accurate delivery address;
  • a suitable telephone number;
  • any access restrictions;
  • information about narrow roads, height restrictions or restricted parking; and
  • any other information reasonably required by the carrier.

Large products may be delivered by pallet or specialist carrier. Delivery may be kerbside only unless expressly stated otherwise.

You are responsible for ensuring that:

  • suitable access is available;
  • someone authorised is present to accept delivery;
  • sufficient assistance is available to move large or heavy products where required; and
  • products can safely pass through any gates, doors or access routes.

The carrier is not necessarily responsible for carrying products into a building, garage or vehicle.

21. Inspection on delivery

Please inspect the packaging and products as soon as reasonably possible.

Where visible damage is present, please:

  • note it on the carrier’s delivery record where possible;
  • retain the packaging;
  • take photographs of the packaging, labels and product; and
  • contact us promptly.

Signing a delivery record does not remove your statutory rights.

Prompt notification helps us investigate carrier damage, but failure to report a problem immediately does not remove rights that cannot lawfully be excluded.

22. Failed delivery

If delivery cannot be completed because:

  • nobody is available;
  • access is unavailable or unsafe;
  • the delivery address is inaccurate;
  • the product is refused without lawful justification; or
  • relevant delivery restrictions were not disclosed,

we may charge the reasonable cost of:

  • storage;
  • return transport;
  • redelivery; and
  • any specialist handling required.

We will contact you to arrange the next steps.

For consumers, any deduction or additional charge will be reasonable and subject to applicable law.

23. Transfer of responsibility and ownership

For consumer purchases, responsibility for the product normally passes to you when it is delivered into your physical possession or to a person identified by you to receive it.

Where you independently appoint a carrier that we did not offer, responsibility may pass when the product is handed to that carrier, as permitted by law.

Ownership of a product passes to you once we have received payment in full.

Different arrangements may apply to business customers under clause 36.

24. Collection

Where an order is collected from us:

  • we will notify you when it is ready;
  • you must not attend before receiving confirmation;
  • proof of purchase or identification may be required;
  • the vehicle used for collection must be suitable; and
  • you are responsible for securing and transporting the product safely after collection.

We may refuse to load a product where we reasonably believe the proposed vehicle or transport method is unsafe.

Unless expressly agreed, assistance with loading does not mean that we accept responsibility for securing the load.

25. Installation

Unless installation is expressly included in your order, products are supplied on a self-installation basis.

You are responsible for:

  • reading all instructions before starting;
  • checking compatibility and measurements;
  • using suitable tools and fixings;
  • locating hidden wiring, fuel lines, pipes and structural components;
  • following vehicle manufacturer requirements;
  • complying with applicable safety requirements; and
  • obtaining competent assistance where needed.

Do not drill, cut, glue, permanently assemble or modify a product until you have checked that it is complete, undamaged and suitable.

Where specialist electrical, gas, heating or structural work is involved, it must be completed by an appropriately competent person and, where required, certified.

26. Installation services supplied by us

Where we agree to install a product:

  • the scope of work will be stated in the order;
  • you must provide safe access to the vehicle;
  • the vehicle must be reasonably clean and free of possessions that obstruct the work;
  • you must disclose previous modifications and known defects; and
  • additional work arising from undisclosed conditions may incur an additional charge, subject to your approval.

We will provide installation services with reasonable care and skill.

We are not responsible for pre-existing faults, concealed damage or unsuitable previous conversion work that could not reasonably have been identified before work began.

27. Product safety

You must follow all safety, installation, care and maintenance instructions supplied with the product.

You must not:

  • exceed stated weight limits;
  • use a product for an unintended purpose;
  • obstruct safety equipment, ventilation or emergency exits;
  • modify load-bearing components without approval; or
  • continue using a product that appears damaged or unsafe.

Vehicle conversions may affect payload, axle loading, insurance, warranty, ventilation and legal classification. You are responsible for checking these matters with the relevant vehicle manufacturer, insurer or competent authority.

Nothing in these Terms excludes our responsibility for supplying a product that is safe and compliant when used as intended.

28. Cancelling an order

Consumer cancellation rights and the process for returning eligible products are explained in our Refunds and Returns Policy.

In general, consumers purchasing online normally have 14 days after delivery to notify the seller that they wish to cancel an eligible purchase and a further 14 days to return it. Certain exemptions apply, including goods made to a consumer’s specifications or clearly personalised.

To request cancellation, contact:

Email: sales@vanpods.uk

Please provide your name, order number and details of the products concerned.

29. Faulty or misdescribed products

We are under a legal duty to supply products that conform to the contract.

Consumer products must be:

  • of satisfactory quality;
  • fit for any purpose made known to us;
  • as described; and
  • consistent with any agreed sample or model where applicable.

If a product is faulty, damaged, incorrectly supplied or not as described, contact us promptly.

Depending on the circumstances and applicable law, you may be entitled to:

  • reject the product;
  • receive a refund;
  • request a repair;
  • request a replacement; or
  • receive an appropriate price reduction.

Consumers generally have a 30-day short-term right to reject faulty goods, subject to the requirements of the Consumer Rights Act 2015.

Full details are provided in our Refunds and Returns Policy.

30. Manufacturer warranties

Some products or components may include a separate manufacturer’s warranty.

Any manufacturer’s warranty:

  • is in addition to your statutory rights;
  • may require registration;
  • may contain its own conditions; and
  • applies only for its stated period.

A manufacturer’s warranty does not replace your rights against us as the seller.

31. Our responsibility to consumers

We are responsible for losses you suffer that are a foreseeable result of:

  • our breach of these Terms; or
  • our failure to use reasonable care and skill.

A loss is foreseeable where it was obvious that it might occur or where both parties knew it might occur when the contract was formed.

We do not exclude or limit liability where it would be unlawful to do so, including liability for:

  • death or personal injury caused by negligence;
  • fraud or fraudulent misrepresentation;
  • breach of your statutory consumer rights; or
  • defective products where liability cannot lawfully be excluded.

32. Losses not covered for consumers

We supply consumer products for private use unless we expressly agree otherwise.

Where you use a consumer product for commercial, business or resale purposes, we will not normally be responsible for:

  • loss of profit;
  • loss of revenue;
  • loss of business;
  • business interruption;
  • loss of commercial opportunity; or
  • other business losses.

We are not responsible for losses caused by:

  • failure to follow installation or safety instructions;
  • inaccurate measurements or vehicle information supplied by you;
  • unauthorised alteration or repair;
  • improper installation not carried out by us;
  • misuse, neglect or accidental damage; or
  • ordinary wear and tear.

Nothing in this clause limits rights that cannot lawfully be limited.

33. Events outside our control

We are not responsible for delay or failure caused by circumstances outside our reasonable control.

These may include:

  • severe weather;
  • fire, flood or natural disaster;
  • epidemic or pandemic;
  • war, terrorism or civil disturbance;
  • industrial action;
  • interruption to transport or utilities;
  • failure of telecommunications or payment systems;
  • government action;
  • border or customs disruption; or
  • unexpected failure by an essential supplier.

We will take reasonable steps to minimise the effect and will contact you where the delay is significant.

Where there is a substantial delay, you may have the right to cancel affected products and receive a refund.

34. Your personal information

We process personal information in accordance with our Privacy Policy.

We use personal information for purposes including:

  • processing orders;
  • taking payment;
  • arranging delivery;
  • providing customer service;
  • preventing fraud;
  • administering warranties; and
  • meeting legal and accounting obligations.

Payment providers, couriers and other service providers may process relevant information to fulfil your order.

35. Consumer customers

A consumer is an individual acting wholly or mainly outside their trade, business, craft or profession.

Consumers benefit from legal protections that cannot be excluded by these Terms.

Where a provision in these Terms conflicts with a mandatory consumer right, the mandatory right will apply.

36. Business customers

This clause applies where you purchase wholly or mainly for business purposes.

You confirm that you have authority to bind the business on whose behalf you place the order.

Unless otherwise agreed in writing:

  • prices exclude VAT where identified as business prices;
  • payment is due before dispatch;
  • delivery dates are estimates;
  • risk passes on delivery or collection;
  • title remains with us until payment has been received in full;
  • change-of-mind returns require our prior written agreement;
  • bespoke goods cannot normally be cancelled after manufacture begins;
  • you are responsible for checking product suitability for your commercial use; and
  • the products must not be resold under our branding without permission.

To the extent permitted by law, our total liability to a business customer arising from an order will not exceed the amount paid for the affected products.

We will not be liable to a business customer for:

  • loss of profit;
  • loss of revenue;
  • loss of contracts;
  • loss of anticipated savings;
  • loss of goodwill;
  • business interruption; or
  • indirect or consequential loss.

Nothing excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

37. Intellectual property

All intellectual property rights in the website and its content belong to us or our licensors.

This includes:

  • the VanPods name and branding;
  • logos;
  • product designs;
  • photographs;
  • illustrations;
  • written content;
  • graphics;
  • videos;
  • downloadable materials; and
  • website layout and code.

You may view and print content for your personal, non-commercial use.

You must not copy, modify, distribute, publish, sell, license or commercially exploit our content without prior written permission.

Purchasing a product does not transfer any intellectual property rights in its design.

38. Reviews and user-submitted content

Where you submit a review, photograph or other content, you confirm that:

  • it is accurate and based on genuine experience;
  • you have the right to submit it;
  • it does not infringe another person’s rights;
  • it is not unlawful, defamatory or abusive; and
  • it does not contain malicious code or misleading advertising.

You grant us a non-exclusive, royalty-free licence to use, reproduce and display that content for operating and promoting our business.

We may moderate or remove content that breaches these Terms, but we will not suppress a genuine review merely because it is critical.

39. Links to other websites

Our website may contain links to third-party websites.

Links are provided for convenience and do not necessarily represent an endorsement.

We are not responsible for:

  • third-party website content;
  • availability;
  • security;
  • privacy practices; or
  • products and services supplied by third parties.

You should review the applicable terms and privacy information before using another website.

40. Complaints

We aim to resolve complaints fairly and promptly.

Please contact:

Email: sales@vanpods.uk
Telephone: 07497 744646
Postal address: VanPods.uk, Grey Hill Road, Harrogate, North Yorkshire, HG1 3BF

Please include:

  • your name;
  • order number;
  • contact details;
  • a description of the issue; and
  • the outcome you are seeking.

We will acknowledge the complaint and respond within a reasonable period.

You may also obtain consumer advice from Citizens Advice or contact your local Trading Standards service.

41. Alternative dispute resolution

We do not currently commit to using a particular alternative dispute resolution provider unless stated here or required by law.

Where a dispute cannot be resolved directly, we will provide any information about an applicable dispute resolution body that we are legally required to provide.

42. Transferring the contract

We may transfer our rights and obligations under the contract to another organisation, for example as part of a business sale or restructuring.

Any transfer will not reduce your statutory rights.

You may transfer your rights under the contract only with our written agreement, except where the law permits otherwise.

43. Third-party rights

The contract is between you and us.

No other person has a right to enforce its terms under the Contracts (Rights of Third Parties) Act 1999 unless we expressly state otherwise.

44. If part of these Terms is invalid

Each clause operates separately.

If a court or relevant authority decides that any provision is unlawful or unenforceable, the remaining provisions will continue in effect.

45. Delay in enforcing these Terms

If we do not immediately enforce a right, this does not mean that we have waived it.

A waiver is effective only where clearly confirmed by us.

46. Changes to these Terms

We may update these Terms to reflect:

  • changes in law;
  • changes to our products or services;
  • changes to payment or delivery arrangements; or
  • changes to the operation of the website.

The Terms applying to an order will normally be those displayed when the order is placed.

The latest version will be published on this page with its revision date.

47. Governing law

These Terms and any contract between you and us are governed by the laws of England and Wales.

If you are a consumer resident in another part of the United Kingdom, you retain any mandatory protections provided by the law applicable where you live.

As a consumer, you may bring proceedings in the courts of the part of the United Kingdom in which you live.

Business customers agree that the courts of England and Wales will have exclusive jurisdiction.

48. Contacting us

Questions about these Terms or an order should be sent to:

VanPods
A trading name of Camper Van Furniture Co Ltd

Email: sales@vanpods.uk
Telephone: 07497 744646
Registered office: Rowe House, 10 East Parade, Harrogate, England, HG1 5LT
Company number: 16261291

Please do not return products to our registered office unless we have confirmed that it is the correct returns address.