Privacy Policy

Last updated: 22 July 2026

1. Who we are

The website www.vanpods.uk is operated by Camper Van Furniture Co Ltd.

VanPods and VanPods.uk are trading names of Camper Van Furniture Co Ltd, a company registered in England and Wales under company number 16261291.

For the purposes of UK data protection law, Camper Van Furniture Co Ltd is the data controller responsible for the personal information described in this Privacy Policy.

Registered office:
Rowe House
10 East Parade
Harrogate
England
HG1 5LT

Customer service address:
VanPods.uk
Grey Hill Road
Harrogate
North Yorkshire
HG1 3BF

Email: sales@vanpods.uk
Telephone: 01423 650480

2. About this Privacy Policy

This Privacy Policy explains how we collect, use, store and share personal information when you:

• visit our website;
• create a customer account;
• place or attempt to place an order;
• request a quotation;
• contact us;
• subscribe to marketing;
• submit a review;
• arrange delivery, collection or installation; or
• otherwise interact with VanPods.

It also explains your rights under applicable UK data protection law, including the UK General Data Protection Regulation, the Data Protection Act 2018 and, where electronic marketing or cookies are involved, the Privacy and Electronic Communications Regulations.

UK data protection law requires organisations to explain what information they collect, why they use it, their lawful basis, who receives it, how long it is retained and the rights available to individuals.

3. Personal information we collect

The personal information we collect depends on how you use our website and interact with us.

3.1 Identity and contact information

We may collect:

• your name;
• billing address;
• delivery address;
• email address;
• telephone number;
• company or trading name;
• job title, where relevant; and
• customer account username.

3.2 Order and transaction information

When you place or attempt to place an order, we may collect:

• products viewed, selected or ordered;
• product variations and configuration choices;
• order value;
• delivery charges;
• discounts and promotional codes;
• billing and delivery details;
• payment and refund status;
• transaction references;
• order history;
• delivery or collection information;
• correspondence relating to the order;
• invoices and receipts;
• return, repair or warranty information; and
• information relating to complaints, disputes or chargebacks.

3.3 Payment information

Payments made through our website are processed by third-party payment providers, including Stripe.

Depending on the method used, the payment provider may collect:

• the cardholder’s name;
• card or payment-account details;
• billing address;
• authentication information;
• payment status;
• device and network information; and
• fraud-prevention or risk information.

We do not normally receive or store your complete card number or card security code. We may receive limited payment information such as:

• card type;
• the final digits of the payment card;
• payment status;
• transaction reference;
• refund information;
• risk indicators; and
• dispute or chargeback information.

Stripe processes certain information under its own privacy documentation and legal obligations.

3.4 Vehicle and product-specification information

Where needed to advise you or fulfil an order, we may collect:

• vehicle manufacturer and model;
• model year;
• registration number, where you choose to provide it;
• wheelbase;
• roof height;
• body style;
• door configuration;
• left-hand or right-hand drive;
• existing lining or conversion details;
• vehicle measurements;
• photographs of your vehicle;
• desired product configuration;
• drawings, plans or specifications; and
• details of intended use.

3.5 Communications

We may retain information contained in:

• emails;
• website contact forms;
• telephone enquiries;
• quotation requests;
• support requests;
• complaints;
• return or refund requests;
• warranty enquiries;
• social-media messages; and
• other correspondence with us.

We do not routinely record telephone calls. We will tell you if a call is to be recorded.

3.6 Customer accounts

Where you create an account, we may collect and retain:

• your login identifier;
• an encrypted or securely hashed version of your password;
• saved addresses;
• order history;
• account preferences;
• saved basket information; and
• account activity and security information.

We cannot view your account password in readable form.

3.7 Reviews and customer-submitted content

Where you submit a review, photograph or other content, we may collect:

• your name or chosen display name;
• star rating;
• review text;
• photographs or videos;
• vehicle information;
• order or product information; and
• any other information included in your submission.

Please avoid including personal information that you do not want published in a public review.

3.8 Website and device information

When you visit the website, we or our service providers may automatically collect:

• IP address;
• browser type and version;
• device type;
• operating system;
• screen or device characteristics;
• approximate location derived from your network connection;
• referring website;
• pages and products viewed;
• links or buttons selected;
• dates and times of visits;
• shopping-basket activity;
• checkout activity;
• account-login information;
• cookie or similar identifiers; and
• diagnostic, security and performance information.

3.9 Marketing preferences

We may record:

• whether you have subscribed to marketing;
• the method and date of subscription;
• the wording shown when you subscribed;
• your chosen marketing preferences;
• whether a marketing message was delivered, opened or selected, where tracking is enabled;
• the source of your subscription; and
• any request to unsubscribe or object to marketing.

3.10 Fraud and security information

We may collect or receive information used to:

• verify transactions;
• protect customer accounts;
• identify suspicious activity;
• prevent fraud;
• secure the website;
• investigate misuse;
• manage payment disputes; and
• establish, exercise or defend legal claims.

This may include IP addresses, device identifiers, transaction-risk information, login activity and payment-provider assessments.

4. How we collect personal information

We may collect personal information:

• directly from you when you place an order, create an account or contact us;
• when you complete a form or subscribe to marketing;
• when you use the basket, checkout or account areas;
• automatically through cookies, analytics, server logs and similar technologies;
• from Stripe and other payment providers;
• from delivery, courier and collection providers;
• from fraud-prevention and website-security services;
• from Mailchimp and Brevo;
• from social-media services where you contact us through them;
• from manufacturers or suppliers assisting with an order or warranty issue;
• from another person or organisation placing an order on your behalf; and
• from publicly available sources where appropriate and lawful.

Where another person gives us your information, they should ensure that they are authorised to do so.

5. How and why we use your information

We must identify a valid lawful basis for each purpose for which we use personal information. The appropriate basis may include contract, legal obligation, legitimate interests or consent.

5.1 Processing and fulfilling orders

We use personal information to:

• create and manage orders;
• take and verify payment;
• manufacture or configure products;
• check vehicle compatibility;
• send order confirmations and updates;
• arrange delivery or collection;
• provide invoices and receipts;
• process refunds and returns;
• deal with warranty requests; and
• provide after-sales support.

Lawful basis: The processing is necessary to enter into or perform a contract with you.

5.2 Enquiries and quotations

We use your information to:

• respond to questions;
• prepare quotations;
• recommend suitable products;
• discuss measurements or bespoke requirements;
• check compatibility;
• arrange appointments; and
• take steps requested by you before an order is placed.

Lawful basis: Taking steps at your request before entering into a contract, or our legitimate interests in responding to enquiries and operating our business.

5.3 Customer accounts

We use account information to:

• create and administer your account;
• allow you to view previous orders;
• save addresses and preferences;
• maintain account security; and
• respond to account-support requests.

Lawful basis: Performance of our contract with you and our legitimate interests in providing a convenient and secure customer-account service.

5.4 Payments, fraud prevention and security

We use and share information to:

• process and authenticate payments;
• identify suspicious activity;
• prevent fraud;
• secure customer accounts;
• manage disputes and chargebacks;
• protect our business and customers; and
• investigate unlawful or unauthorised activity.

Lawful basis: Performance of our contract, compliance with legal obligations and our legitimate interests in protecting customers, transactions and our business.

5.5 Customer service, returns and complaints

We use information to:

• answer support requests;
• investigate complaints;
• process returns and refunds;
• administer warranties;
• arrange repairs or replacement parts;
• resolve disputes; and
• establish, exercise or defend legal claims.

Lawful basis: Performance of our contract, compliance with legal obligations and our legitimate interests in providing customer service and resolving disputes.

5.6 Accounting, tax and legal obligations

We may use and retain information to:

• maintain business, accounting and tax records;
• comply with company and consumer law;
• respond to lawful requests from public authorities;
• comply with court orders;
• investigate suspected unlawful activity;
• manage insurance matters; and
• establish, exercise or defend legal rights.

Lawful basis: Compliance with legal obligations and our legitimate interests in protecting our legal and commercial position.

5.7 Operating and securing the website

We use technical information to:

• operate the website and online store;
• maintain baskets and checkout sessions;
• authenticate account access;
• diagnose technical faults;
• prevent attacks and malicious traffic;
• maintain backups;
• monitor performance and availability; and
• protect the website and its users.

Lawful basis: Our legitimate interests in operating, maintaining and securing the website. Where storage or access on your device requires consent, we rely on your cookie choices.

5.8 Google Analytics

Subject to your cookie choices, we use Google Analytics to understand how visitors use the website.

Google Analytics may help us assess:

• the number of visitors to the website;
• which pages and products are viewed;
• how visitors arrive at the website;
• navigation through the store;
• device and browser types;
• general geographic information;
• website performance; and
• whether visitors complete important actions such as reaching checkout.

Google states that Google Analytics does not log or store IP addresses collected from users in the UK, European Union or Switzerland.

Google Analytics is not intended to provide us with your name or direct contact details. However, its identifiers and usage information may still constitute personal data or information relating to a device.

Lawful basis: Consent.

Google Analytics should remain disabled until you have given the relevant analytics-cookie consent. Google Consent Mode can communicate a visitor’s consent status to Google, but it does not itself replace the need for a consent banner or consent-management mechanism.

You can withdraw or change your consent through the cookie-settings facility on our website.

5.9 Email marketing through Mailchimp and Brevo

We use Mailchimp and Brevo to manage email lists and send marketing communications.

Where you subscribe or are lawfully added to a relevant customer-marketing list, we may provide these services with:

• your name;
• email address;
• subscription source;
• subscription date and status;
• marketing preferences;
• relevant audience or customer tags;
• campaign delivery information;
• unsubscribe status; and
• campaign engagement information, where tracking is enabled.

We may use these services to send:

• product announcements;
• promotions and discount offers;
• business news;
• availability information;
• relevant content;
• customer follow-ups; and
• other VanPods marketing.

Lawful basis: Usually your consent. In limited circumstances, we may rely on the UK existing-customer marketing exemption where the legal requirements are satisfied and you were given a clear opportunity to opt out when your details were collected and in every subsequent message.

Electronic marketing must comply with both data protection law and the Privacy and Electronic Communications Regulations. Where consent is required under those rules, the ICO advises that consent will normally also be the appropriate UK GDPR lawful basis.

You may unsubscribe at any time by:

• selecting the unsubscribe link in a marketing email;
• changing any available communication preferences; or
• contacting sales@vanpods.uk.

We may retain limited information on a suppression list to ensure that we continue to honour an unsubscribe request.

Mailchimp provides data-processing terms and international-transfer safeguards for customer data processed through its service. Brevo publishes its privacy and data-processing information and describes itself as processing customer information on behalf of users of its marketing services.

5.10 Abandoned baskets

Where permitted by law and supported by your preferences, we may use information about an incomplete checkout to:

• preserve your basket;
• diagnose checkout problems;
• provide customer assistance; or
• send an abandoned-basket reminder.

Marketing-style abandoned-basket messages will only be sent where we have an appropriate lawful basis and comply with applicable electronic-marketing rules.

5.11 Reviews and customer photographs

We may use reviews and customer-submitted material to:

• publish reviews on the website;
• respond to feedback;
• improve products;
• demonstrate product use; and
• promote our business where you have agreed to that use.

Lawful basis: Your consent or our legitimate interests where you deliberately submit content for publication and its intended use is clear.

We will seek additional permission before using identifiable customer photographs for a materially different advertising purpose where required.

6. Information you must provide

You do not generally have to provide personal information merely to browse the website.

Certain information is necessary to:

• create an account;
• process an order;
• take payment;
• deliver or make a product available for collection;
• check compatibility;
• prepare bespoke goods;
• provide a quotation; or
• respond meaningfully to an enquiry.

Where required information is not provided, we may be unable to supply the relevant product or service.

7. Who we share personal information with

We share personal information only where reasonably necessary for the purposes described in this policy.

7.1 Payment providers

We share relevant customer, order and transaction information with Stripe and any other payment service selected at checkout.

A payment provider may act as our processor for some activities and as an independent controller for others, including regulatory compliance, fraud prevention and operation of its payment network.

7.2 Delivery and logistics providers

We may share the following with couriers, pallet networks, collection services or other logistics providers:

• your name;
• delivery or collection address;
• telephone number;
• email address;
• order size and weight;
• delivery instructions; and
• information needed to complete or troubleshoot delivery.

7.3 WooCommerce, WordPress, hosting and technical providers

We may share or permit access to information with providers supporting:

• WordPress and WooCommerce;
• website hosting;
• domain and email services;
• backups;
• security;
• maintenance;
• error reporting;
• cloud storage;
• customer support; and
• technical troubleshooting.

These providers may process information only as necessary to deliver their services, subject to their legal and contractual responsibilities.

7.4 Google

Subject to your consent, website analytics information may be processed through Google Analytics.

Google may process information as described in its own terms and privacy documentation.

7.5 Mailchimp and Brevo

We share subscriber and campaign information with Mailchimp and Brevo where necessary to:

• maintain marketing lists;
• record consent and preferences;
• send communications;
• process unsubscribes;
• manage campaign delivery; and
• measure engagement where enabled.

7.6 Manufacturers and suppliers

Where necessary to fulfil an order, obtain technical support or resolve a warranty claim, we may share relevant order or product information with manufacturers and suppliers.

We will not ordinarily share more customer information than is reasonably necessary.

7.7 Professional advisers

We may share information with:

• accountants;
• auditors;
• insurers;
• solicitors;
• debt-recovery providers; and
• other professional advisers.

7.8 Public authorities and legal recipients

We may disclose information to:

• HM Revenue and Customs;
• law-enforcement bodies;
• courts;
• regulators;
• Trading Standards;
• the Information Commissioner’s Office; and
• other public authorities

where required or permitted by law.

7.9 Business transfers

If our business or assets are sold, transferred or reorganised, relevant information may be disclosed to prospective purchasers, professional advisers and any new owner.

Any recipient must handle that information in accordance with applicable data protection law.

8. International transfers

Some of our service providers may process or store personal information outside the United Kingdom.

This may include providers such as Google, Stripe and Mailchimp, as well as subcontractors used by our technology and marketing providers.

Where personal information is transferred outside the UK, we will rely on an appropriate lawful transfer mechanism where required. This may include:

• UK adequacy regulations;
• the UK International Data Transfer Agreement;
• the UK Addendum to approved standard contractual clauses;
• an applicable recognised data-privacy framework;
• another legally permitted safeguard; or
• an exception allowed by data protection law in specific circumstances.

We may also assess the laws and practical risks associated with a transfer where required.

You may contact us for more information about the safeguards relevant to a particular provider.

9. How long we retain information

We retain personal information only for as long as reasonably necessary for the relevant purpose, including legal, tax, accounting, fraud-prevention, warranty and dispute-resolution requirements.

Our normal retention approach is as follows:

We may retain information for longer where:

• a legal dispute or claim is anticipated or ongoing;
• a longer period is required by law;
• fraud or security concerns exist;
• an insurer or authority requires it; or
• the information has been anonymised so that it no longer identifies an individual.

10. Cookies and similar technologies

Our website uses cookies and similar technologies.

10.1 Essential cookies

Essential technologies may be used to:

• operate the shopping basket;
• remember checkout information;
• maintain secure sessions;
• allow account login;
• process payments;
• prevent fraud;
• remember privacy choices; and
• provide core website functionality.

These technologies are necessary for the store to operate and cannot always be disabled through our website.

10.2 Analytics cookies

With your consent, Google Analytics may use cookies or similar identifiers to help us understand use of the website.

Analytics should not be activated merely because a visitor continues browsing. You can accept or reject analytics through the cookie banner and change your choice later.

10.3 Marketing-related technologies

Mailchimp and Brevo emails may contain technologies that record delivery, opens or link selections where campaign tracking is enabled.

This information helps us understand whether communications are useful and diagnose delivery problems. You can unsubscribe from marketing at any time.

Further details about individual cookies, providers, purposes and durations should be provided through our Cookie Policy or cookie-settings panel.

11. Automated decision-making and profiling

Stripe and other payment or fraud-prevention providers may use automated systems to assess transaction risk.

This may involve analysing:

• payment details;
• IP address;
• device information;
• general location indicators;
• transaction history;
• authentication results; and
• other fraud-prevention signals.

A payment may be delayed, declined or referred for review where it is assessed as suspicious.

Mailchimp and Brevo may also group subscribers based on preferences, customer status or interaction with previous communications. We use this to send more relevant communications and avoid unnecessary messages.

We do not otherwise make decisions producing significant legal or similarly important effects based solely on automated processing unless we tell you separately.

12. Protecting your information

We use reasonable technical and organisational measures designed to protect personal information against:

• unauthorised access;
• accidental loss;
• alteration;
• disclosure;
• misuse; and
• destruction.

These measures may include:

• access controls;
• authentication;
• encryption in transit;
• secure payment processing;
• website and server updates;
• malware and security monitoring;
• backups;
• activity logging;
• restrictions on administrator access; and
• contractual controls over service providers.

No internet service can provide absolute security.

You are responsible for keeping your customer-account password confidential. Please contact us promptly if you believe your account or personal information has been compromised.

13. Your data protection rights

Depending on the circumstances, you may have the following rights.

13.1 Right of access

You may ask whether we process your personal information and request a copy of it.

13.2 Right to rectification

You may ask us to correct information that is inaccurate or complete information that is incomplete.

13.3 Right to erasure

You may ask us to delete personal information in certain circumstances.

This right is not absolute. We may retain information where it remains necessary for legal, accounting, fraud-prevention or claims purposes.

13.4 Right to restrict processing

You may ask us to restrict how personal information is used in certain circumstances.

13.5 Right to object

You may object to processing based on legitimate interests.

You have an absolute right to object to the use of your personal information for direct marketing.

13.6 Right to data portability

Where processing is based on consent or contract and carried out by automated means, you may have the right to receive information you supplied in a structured, commonly used and machine-readable format.

13.7 Right to withdraw consent

Where we rely on consent, you may withdraw it at any time.

Withdrawal does not affect processing carried out before consent was withdrawn.

13.8 Rights relating to automated decisions

You may have rights concerning decisions based solely on automated processing where those decisions produce legal or similarly significant effects.

Not every right applies in every situation. We may ask for reasonable information to verify your identity before completing a request.

We will normally respond within one month, subject to any extension permitted by law.

14. Exercising your rights

To exercise a data protection right, contact us using:

Email: sales@vanpods.uk

Post:
VanPods.uk
Grey Hill Road
Harrogate
North Yorkshire
HG1 3BF

Please include:

• your name;
• the email address associated with your account or order;
• your order number, where relevant;
• the right you wish to exercise; and
• enough detail for us to identify the relevant information.

You will not normally be charged for exercising your rights. We may charge a reasonable fee or refuse a request where the law permits us to do so because it is manifestly unfounded or excessive.

15. Complaints

Please contact us first if you have concerns about how we handle personal information. We will investigate and try to resolve the matter.

Email: sales@vanpods.uk
Telephone: 01423 650480

Customer service address:
VanPods.uk
Grey Hill Road
Harrogate
North Yorkshire
HG1 3BF

You also have the right to complain to the UK supervisory authority, the Information Commissioner’s Office.

You are not required to contact us before approaching the Information Commissioner’s Office, although we would appreciate the opportunity to resolve your concerns.

16. Children’s information

Our website and products are not directed at children.

We do not knowingly collect personal information from children for the purpose of selling products directly to them. Orders should be placed by somebody legally capable of entering into the purchase contract.

17. Third-party websites and embedded content

Our website may contain links to or content supplied by third parties, including:

• payment providers;
• social-media platforms;
• video services;
• map providers;
• review platforms; and
• external websites.

Those providers may process information under their own privacy policies.

We are not responsible for the privacy practices of an independent third-party website. You should review its privacy information before providing personal information.

18. Social media

Where you communicate with us through a social-media platform, both we and the platform may process information relating to that interaction.

The platform operates under its own privacy terms.

Information posted publicly may be visible to other users. Please do not post order numbers, addresses, payment details or other confidential information in public comments.

19. Changes to this Privacy Policy

We may update this Privacy Policy to reflect:

• changes to the website;
• new products or services;
• changes to our service providers;
• changes to how we use personal information;
• changes in law or regulatory guidance; or
• improvements to its wording.

The latest version will be published on this page with its revision date.

Where a change materially affects how we use existing personal information, we will take reasonable steps to bring it to the attention of affected individuals.

20. Contact us

Questions, requests or complaints concerning this Privacy Policy should be directed to:

VanPods
A trading name of Camper Van Furniture Co Ltd

Email: sales@vanpods.uk
Telephone: 01423 650480

Customer service address:
VanPods.uk
Grey Hill Road
Harrogate
North Yorkshire
HG1 3BF

Registered office:
Rowe House
10 East Parade
Harrogate
England
HG1 5LT

Company number: 16261291